Luton Airport has admitted it doesn’t know whose autos have been broken by a large fireplace which ripped by means of one in all its automobile parks three days in the past.
Passengers who left their vehicles at Terminal Car Park 2 say they’ve been “left in limbo” since Tuesday evening’s blaze.
The airport apologised to prospects in an announcement on Friday.
But it added that because of the reality the location nonetheless can’t be accessed safely, “we are unable to confirm the condition of any individual vehicle”.
“We understand the distress this incident has caused for our car parking customers, and that many are still anxious for more detail,” the airport mentioned in a put up on X, previously referred to as Twitter.
“We’re sorry that we have not been able to respond as quickly as we would have liked. We have contacted all customers who have booked with us directly and are working hard to provide more details as soon as possible.
“However this a fancy, and ever-changing scenario and because the automobile park can’t be accessed safely, we’re unable to verify the situation of any particular person automobile right now.”
It added: “We are working with APCOA Parking and the Motor Insurers’ Bureau (MIB) who will co-ordinate with the various vehicle insurance companies.
“We will likely be offering common updates to all prospects and responding to all different queries so as of precedence.”
Andrew Hopkinson, chief fireplace officer at Bedfordshire Fire and Rescue Service, mentioned the automobile park had as many as 1,500 autos in it on the time – with as much as 1,200 believed to be broken.
A short lived ramp was put in to allow undamaged autos to be eliminated.
Katie Forbes, 42, who lives on the outskirts of Coventry, had travelled to Fuerteventura within the Canary Islands along with her husband, daughter and her daughter’s boyfriend, and is because of return on Friday.
They have been pressured to rent a automobile for his or her return – with no data relating to the state of their automobile.
Ms Forbes instructed the PA information company earlier this week: “I’ve had no joy with Luton. I’ve heard nothing back, I’ve been tweeting them, everything, and nothing.
“I get it, they’re getting different individuals which are going to the airport, however to me there’s been no apology, not as soon as has anyone mentioned ‘we’re sorry in regards to the scenario’.
“We’re kind of left in limbo.”
Thomas Willett, a 29-year-old content material supervisor for an property company, from Essex, had travelled to Gran Canaria along with his accomplice and is because of return house on Sunday however mentioned: “Currently, we have no means of getting back home.”
“We don’t know if our car has been damaged or not, or how we will be getting home from the airport,” Mr Willett instructed PA.
“Their duty of care should be to those whose vehicles have been impacted, but they seem to be replying to everyone else with other queries instead.”
Source: information.sky.com”