An Air India passenger in his notice has accused Air India of “deliberately leaking personal data and breaching sensitive information”.
Air India
An Air India passenger has recently sought damages from the airline after personal data of 45 lakh passengers was leaked, which included her and her husband’s data. The passenger’s counsel said that Ritika Handu sent a legal notice to the Air India management stating that the airline had informed her about the “data leak” on June 1. Calling it a violation of his “right to be forgotten and information autonomy”, the passenger has sought a compensation of Rs 30 lakh.
An email sent by Air India stated that Air India’s passenger service system provider SITA had faced a sophisticated cyber attack in February this year that led to the leak of personal data of 4.5 million passengers across the world in which Air India Passenger data was also included.
this information stolen
“This leak involved personal data registered between August 26, 2011 and February 20, 2021,” the email said. It contained name, date of birth, contact information, passport information, ticket information, Star Alliance and Air India frequent flyer data (but no password data was affected) as well as credit card data. However, our data processor does not have the CVV or CVC numbers in respect of such data.
intentionally leaked data
Handu, who works as a journalist in Delhi, has accused Air India of “deliberately leaking personal data and breaching sensitive information” in his notice. “The notice beneficiary (Air India) is guilty of leaking sensitive information and personal data of my client,” the notice, sent through advocate Ashwini Kumar Dubey, said.
Personal information may be misused
“My client was surprised to learn of a recent security lapse by you (recipient of notice) which led to massive personal data leaks including sensitive personal information and personal data, which led to my client There is a risk of misuse of personal data.
allegation of violation of rules
Referring to Chapter VII of the company’s ‘Customer Care’ data privacy policy, the notice said, “It is expressly stated that all Customers shall exercise as much control over their data or information as possible, so that the personal information in your records shall be Change the information, except in exceptional circumstances when there is a law and order issue. Now that I have no control over my client’s personal information because it has been stolen, this is a violation of my client’s right to privacy and the right to be forgotten.
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