A bombshell report analyzing MBTA monitor security revealed main flaws within the transit company’s file, together with inspection groups that have been unqualified, inexperienced, or each, and staff “not completely understanding” their jobs.
Workers liable for monitor inspections within the MBTA’s Maintenance of Way (MOW) group additionally had “inadequate training,” in accordance with an unbiased report centered on monitor upkeep security launched on Thursday.
“This is about ensuring that the workforce — even at the entry level, all the way to the top — have the proper training, qualifications and clear direction from management,” MBTA GM and CEO Phillip Eng mentioned throughout a press convention saying launch of the report.
“I continue to challenge the leadership team to take a hard look in the mirror,” he added. “As an agency, we need to evolve. The status quo is unacceptable. And this is about strengthening our organization and empowering and building up the workforce that enables us to do just that.”
Two studies have been launched Thursday on monitor upkeep security: an unbiased overview performed by Carlson Transport Consulting LCC and an inner overview by the MBTA Safety Department.
The investigations revealed deficiencies in monitor inspection processes, together with inconsistencies in documentation and oversight reaching again years. Both concluded that enhancements are wanted by way of management, standardizing procedures, rising staffing and coaching, and clearly outlining roles and obligations.
“The first and primary cause is systemic in the form of lack of complete clarity regarding the roles and responsibilities of positions within the MBTA’s Maintenance of Way organization, particularly System Repairpersons and Section Forepersons, regarding track inspections,” the unbiased report reads. “Contributing to the situation is the limited track maintenance experience of individuals with track inspection responsibility, inadequate training for these individuals…”
“The second category contributing to the problem is individuals within the MOW organization not completely understanding and/or fulfilling their responsibilities,” the report later states.
Addressing these two root causes “will go a long way toward addressing the identified issues,” in accordance with the report.
In March, the Department of Public Utilities inspected the Red Line and located inadequate documentation of monitor repairs. This led the MBTA to fee an unbiased investigation into monitor inspection failures that prompted systemwide pace restrictions, lots of which proceed to at the present time.
Since security restrictions have been put in place in March, the MBTA has been taking measures to deal with monitor points, together with hiring seasoned veteran engineers and establishing customary working procedures for inspections and documentation practices.