Ryanair has criticised a French airport after a aircraft sure for Scotland was compelled to U-turn on the runway after it was found a passenger in a wheelchair had been left behind.
The price range airline has blamed Bordeaux Airport for the blunder, branding the incident “unacceptable”.
Ryanair stated the airport failed to supply the passenger with “the special assistance required” and claimed that crew had been “misinformed” that each one passengers had been boarded when that was not the case.
Bordeaux Airport has been contacted for remark.
Flight FR 6700 was because of depart from Bordeaux to Edinburgh at 10pm on Tuesday.
The aircraft had began to taxi on to the runway for take-off when the error was found.
The pilot then returned to choose up the lacking passenger.
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Ryanair stated it was working with the airport to make sure “this does not recur”.
In a press release, the airline stated: “It is unacceptable that Bordeaux Airport failed to provide this passenger with the special assistance required to board this flight from Bordeaux to Edinburgh despite Ryanair paying for this service.
“Not solely did they fail to board this passenger, however they misinformed the crew on this flight that each one passengers had been boarded when in reality this passenger had not, and the plane started to taxi on to the runway.
“Ground staff at Bordeaux Airport realised their error and notified the crew who returned to stand in order to board the passenger.
“It is abysmal that Ryanair clients requiring particular help are being let down by Bordeaux Airport and we’re working with them to make sure that this doesn’t recur.”
Source: information.sky.com”
