Wizz Air was the worst main airline for flight delays from the UK final 12 months, in response to an investigation.
The figures, from the Civil Aviation Authority and reported by the PA information company, discovered that the Hungarian service’s UK departures had been a mean of 46 minutes and 6 seconds not on time final 12 months.
This delay was greater than 3 times longer than the earlier 12 months, when it was additionally ranked the worst for punctuality.
Tui was the second worst, with a mean delay of 40 minutes and 18 seconds, adopted by Qatar Airways (31 minutes and 48 seconds), Turkish Airlines (29 minutes and 30 seconds) and Pegasus Airlines (27 minutes and 18 seconds).
The most punctual was Norwegian Air Shuttle, with a mean delay of simply 13 minutes and 42 seconds.
Across all departures from UK airports by airways with greater than 2,500 flights, the common delay was 23 minutes.
Rory Boland, editor of journal Which? Travel, mentioned: “These figures are worrying, however will likely be no shock to passengers who’ve needed to endure shoddy remedy from airways for years.
“With a regulator still lacking the appropriate powers to punish airlines who break the law, including withholding refunds, it is difficult to escape the conclusion that some carriers are simply getting away with leaving passengers high and dry.
“To higher shield passengers, the federal government should give the CAA efficient powers to clamp down on poor airline behaviour, which incorporates the power at hand out hefty fines once they regularly flout the regulation.”
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CAA shopper director Paul Smith mentioned: “The CAA has regularly asked for stronger consumer enforcement powers, including the ability to impose fines on airlines.
“When issues do go incorrect, we count on airways to proactively present passengers with details about their rights when flights are disrupted, in addition to supply well timed assist and help.
“We’ve already raised concerns about Wizz Air and are working closely with the airline to improve outcomes for consumers.”
The CAA mentioned in December that the service was delaying refunds and its passengers had been extra more likely to escalate their complaints.
A spokesman for commerce physique Airlines UK mentioned: “The whole industry knows how important punctuality is for customers.
“Last 12 months was not consultant as a result of late unwinding of COVID restrictions which required a really steep ramp up.
“Since then, the sector has invested huge resources into increased resilience for this summer and we can’t wait to welcome people back for their well-earned breaks.”
Wizz Air has not commented.
Source: information.sky.com”