Manchester Airport has been declared the UK’s worst after a yr of journey disruption.
The airport’s Terminal 3 bought a buyer satisfaction rating of simply 38%, in line with a survey by Which? journal.
Angry travellers mentioned it was “chaotic”, “heaving” and “an end-to-end shambles”.
They have been notably annoyed by the queues for every little thing from getting via safety to purchasing one thing to eat and drink.
Terminals 1 and a couple of fared little higher within the buyer survey and have been additionally irritated by lengthy waits.
The high of the desk was made up of smaller airports with Doncaster Sheffield taking the highest spot, adopted by Exeter, Liverpool John Lennon, London City and Southampton.
The smaller airports have been praised for his or her brief ready instances and being “easy to navigate”. London City was “slick”, “pleasant” and “painless”.
Terminal 5 at Heathrow, the UK’s busiest airport, was described as “spacious” and “modern”, registering a middling efficiency at thirteenth within the desk, nonetheless the airport’s different terminals have been all a lot decrease down the rankings.
A Manchester Airport spokesperson mentioned: “We apologise to any buyer who feels their expertise was not of the usual we need to ship over the previous two years.
“The pandemic was the biggest crisis faced by our industry in its history. At one stage passenger numbers at Manchester Airport dropped to just 5 per cent of normal levels and airports around the world had to cut costs just to survive.
“We are wanting ahead to delivering a optimistic expertise to all our passengers this winter, and into summer season 2023.”
A Heathrow spokesperson said: “This is an beginner survey with inaccurate and deceptive conclusions. What is evident is that Heathrow has confronted unprecedented development this yr, as passenger numbers rose sooner and better than every other European hub, with greater than 18 million passengers utilizing the airport this summer season.
“After the two years of international travel lockdown, this was always going to be a tough year and colleagues across the airport have put in a monumental effort to meet those challenges.”
The listing in full
- Doncaster Sheffield
- Exeter
- Liverpool John Lennon
- London City
- Southampton
- Bournemouth
- Newcastle
- Cardiff
- Inverness
- Belfast City
- East Midlands
- Glasgow International
- London Heathrow T5
- Edinburgh
- Birmingham
- Bristol
- London Gatwick North
- London Gatwick South
- Aberdeen
- London Stansted
- Leeds Bradford
- London Heathrow T2
- London Luton
- London Heathrow T3
- Belfast International
- London Heathrow T4
- Manchester T2
- Manchester T1
- Manchester T3
Source: information.sky.com”