Luton Airport has acquired greater than 16,000 queries from clients after an enormous fireplace brought on one in every of its multi-storey automotive parks to partially collapse earlier this week.
The airport suspended all flights on Tuesday after its multi-storey Terminal Car Park 2 turned engulfed in flames.
As many as 1,500 automobiles have been within the automotive park on the time – with as much as 1,200 believed to be broken, in accordance Bedfordshire Fire and Rescue Service.
Holidaymakers who left their vehicles at Luton Airport say they’ve been “left in limbo” and acquired “no help”, because the airport admitted on Friday that it would not but know whose automobiles have been broken.
A spokesperson for Luton Airport says it’s working with the automotive park’s operator to get again to 1000’s of involved clients.
“Since Tuesday night’s incident, together with Apcoa Parking we have responded to almost 16,500 customer queries,” stated the spokesperson.
“Dealing with such a large volume of questions has naturally taken longer than we would have liked.
“Although we do not have all of the solutions at this stage, we’re working arduous to supply extra particulars as quickly as doable.”
The blaze brought on the automotive park to partially collapse, with the particles of some vehicles piled up inside its blackened storeys.
The vehicles have not been eliminated but as a consequence of security considerations.
Read extra:
Eight arrested in crackdown on driving offence avoidance group
RAF jets intercept ‘menace’ flight diverted to London airport
In an announcement on its web site yesterday, the airport stated: “We understand the distress this incident has caused for our car parking customers, and that many are still anxious for more detail.
“We’re sorry that we’ve got not been capable of reply as rapidly as we might have favored.”
The spokesperson additionally stated the Motor Insurers’ Bureau will probably be co-ordinating claims with all insurers.
Apcoa Parking stated in an announcement that the fireplace brought on “extensive damage”, including it couldn’t verify the situation of any specific automobile.
The airport’s Dart rail transit system, which opened earlier this yr, stays closed together with the automotive park.
Luton says flights are working as regular, however passengers ought to examine the precise standing of their flight with their airline.
The airport can also be advising flyers to attempt to keep away from driving to Luton the place doable, as parking area is “extremely limited” regardless of the Terminal 1, lengthy and mid-stay automotive parks nonetheless being operational.
Source: information.sky.com”