After Flybe went into administration on Saturday, many travellers can be out of pocket having purchased tickets, whereas others are stranded of their outbound vacation spot.
Flybe has advised its passengers to “not travel to the airport” except they’ve organized various flights with one other airline.
What are passengers’ rights in case your flight is cancelled?
Flybe going into administration is a distinct state of affairs to when an airline that also operates cancels flights.
Given the corporate is unable to commerce anymore, the cancelled flights won’t be rescheduled nor can passengers be rebooked onto different airways.
Aviation analyst Alex Macheras advised Sky News: “While the UK government has stepped in before when larger airlines or travel groups go bust, this will not be the case for Flybe 2.0.
“As Flybe largely promote ‘flight solely’ bookings, journey just isn’t ATOL protected, which implies refunds from the corporate itself won’t be supplied.
“Anyone with bookings will have to rely on a refund from their credit card or debit card provider, or by claiming from travel insurance.”
He added that if a passenger booked their flights with a bank card and it was greater than £100, they’re protected below part 75 of the Consumer Credit Act.
This shopper safety legislation stipulates the credit score supplier is equally liable if there’s any subject with the acquisition – together with flights.
For flights that value lower than £100, part 75 doesn’t apply and the cardboard firm would not normally be liable.
Mr Macheras added: “This is why it’s always best to book travel with a credit card.
“If a debit card was used, passengers can attempt claiming from the cardboard supplier below the chargeback system, but it surely’s typically somewhat harder and never a authorized proper in contrast with the bank card.”
Some card providers will ask for a negative response letter confirming the position.
The negative response letter will be published shortly according to the Civil Aviation Authority (CAA).
Mr Macheras said: “There’s additionally probably the protection web of journey insurance coverage, as round half of all UK journey insurance coverage insurance policies have scheduled airline failure cowl (SAFI) as commonplace.”
The CAA said: “If you didn’t e book immediately with Flybe and bought your tickets by means of a 3rd social gathering, it is best to contact your reserving or journey agent within the first occasion.”
It said if passengers went via airline ticket agents, they are the first point of call and “they might have supplied journey insurance coverage that features SAFI [Scheduled Airline Failure Insurance] cowl”.