According to the research report, in the year 2021, 51 percent of Indians got a pop-up window or advertisement on mobile. Of these, 48 per cent clicked on and were redirected to a website. Similarly, many users were targeted.
Indian at the forefront of cyber fraud
A Microsoft survey said on Thursday that India saw a relatively high rate of tech support scams at 69 per cent in the past 12 months, the highest globally. There has been a significant increase in such scams. Microsoft’s 2021 Global Tech Support Scam Research Report has revealed that users in India faced 69 percent of such scams in the last 12 months, up from 70 percent in 2018.
However, globally such scam encounters declined by five points overall and declined by 59 per cent over the same period. Microsoft reported on YouGov for this global survey in 16 countries, including India, Australia, Japan and Singapore. and included 16,254 adult Internet users (about 1,000 per country). This is similar to the survey that Microsoft brought out in 2018 and 2016.
Indians lost about 1500 rupees
About 48 percent of respondents in India were duped to continue with the scam which has seen an eight-point increase from 2018 and three times the global average (16 percent). The report said that one in three (31 per cent) surveyed continued to engage and eventually lost money, an increase of 17 points compared to 2018 (14 per cent).
In 2021, consumers in India who lost money in such scams suffered an average loss of Rs 15,334. However, of those who lost some money, 88 per cent were able to get some back, the average being Rs 10,797. The most common methods of payment for those who lost money were bank transfer (43 percent), followed by gift cards (38 percent), PayPal (32 percent), credit cards (32 percent), and bitcoin (25 percent).
Of those surveyed in 2021, 47 percent said they think it is very or somewhat likely that a company will contact them through fake calls, pop-ups, text messages, advertisements or emails. Interestingly, the incidence of unsolicited call scams in India has increased from 23 percent to 31 percent between 2018 and 2021, and it is still one of the scams that most consumers respond to in India. At the global level, where the number of such calls was 27 percent in the year 2018, it is now 25 percent.
Microsoft said that every month, it receives about 6,500 complaints from people around the world who have been victims of tech support scams, down from 13,000 reports in the average month in previous years. However, the number of such news coming from India is less.
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