Recently, a group of nine people who reached Puducherry after traveling 3,000 kms suffered a major setback. He found that the rooms he had booked on OYO did not exist. Abhishant Pant, a member of the group, wrote a long post on LinkedIn regarding this bad experience and also shared a short video related to the property.
Deserted area found instead of hotel
The group had booked rooms at OYO 74612 Royal Plaza Boarding and Lodging. But when they reached on the night of 24 December, they found that it was a deserted area with wild bushes. Pant claimed that when he called OYO’s customer service, he was told that no other lodging arrangements could be made for the group. But when he himself checked, he found that there were more than 50 properties available.
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Customer service agents did not have a solution
“Clearly she (the customer service agenda) was not able to help us and neither did she have a solution,” Pant wrote in his post. He complained that the customer service representative was not bothered about the group, including two women, who were stranded in a deserted area at night.
Pant said, “When I requested repeatedly, the customer service agent said that please take the service of MakeMyTrip, we cannot do anything. The lady on the other side was repeatedly saying that she would send mail to the quality check team but she had no solution at that time.”
Had to call other hotels
Pant said that he and his associates had to make several calls to other hotels to find where to stay for the night. Pant said, “Finally we found a hideout at Hotel Corbeli in Heritage Town for one night and then the next day we had to search elsewhere. Consider, being Christmas weekend, last minute hotel bookings cost double the price.”
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Customers were complaining since last one year
Following the incident, Pant found that customers had been complaining about the non-availability of the hotel for the past one year. Pant said, “Riteish (Oyo founder Ritesh Agarwal) your organization is still keeping the hotel on the listing. If you had cared about it, you would have avoided unnecessary suffering from our side. The worst part is that this place is deserted and God forbid we would have been robbed. He said he would file a complaint against Oyo.
CEO apologizes
OYO Chief Executive Officer (India and South-East Asia) Rohit Kapoor apologized to Pant shortly after Pant shared his experience on LinkedIn. Kapoor said in a comment on Pant’s post, “This is not up to our standards and we are conducting a thorough investigation for your experience as well as systematic changes.” Kapoor asked Pant to message his location. He said, “I will be in touch with you to resolve this and learn from your experience. Ritesh has directly messaged me on this issue.
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