Only three “mega airports” in North America rank decrease than Logan International Airport in passenger satisfaction, a brand new research has discovered.
Michael Taylor, journey intelligence lead at J.D. Power, the patron analysis agency that commissioned the research, stated the Boston airport’s rating was negatively impacted by ongoing development and the way tough it’s for folks to get there.
“There’s quite a bit of construction happening at that airport,” Taylor stated. “That has a big impact on everything that happens there. You can’t get to the airport quickly.”
According to J.D. Power airport satisfaction rankings, Logan International ranks 15 factors beneath common, based mostly on American and Canadian passengers surveyed at 20 “mega airports” between August 2021 and July 2022.
Only three airports, Los Angeles International, O’Hare International in Chicago, and Newark Liberty in New Jersey, ranked decrease than Boston.
Passengers surveyed had the bottom satisfaction at Newark and have been happiest with Minneapolis Saint Paul International Airport.
The outcomes have been based mostly on six main components: terminal amenities, airport arrival and departure, baggage declare, safety test, check-in/baggage test, and meals, beverage and retail.
Airport satisfaction in North America reached an all-time excessive in 2021, when passenger volumes have been down in the course of the pandemic, however a return to crowded terminals and flight cancellations introduced on by labor shortages have induced happiness scores to take a nose-dive.
In Boston, it’s already tough to get to the airport to start with, given the congestion seen within the Ted Williams Tunnel, however development in and round Logan is additional complicating issues.
“It’s hard to have good scores while you’re doing all that,” Taylor stated.
A Massport spokesperson stated the development at Logan is geared toward “improving our aging facilities and infrastructure to meet the future needs of passengers.”
Projects have included upgrades to the Terminal C cover and higher deck, extra journey lanes and curb house, climate safety for passengers, and a Terminal B-C connector, which permits passengers to journey from Terminal E to B post-security, the spokesperson stated.
Massport stated it is usually working to modernize amenities at Terminal E and add 4 extra gates there to satisfy worldwide passenger demand. Roadway enhancements to streamline visitors movement and scale back emissions are additionally underway.
“The feedback is very useful to us as we continue to make investments to support economic growth, facilitate connections, increase efficiency, and create a smoother, more enjoyable travel experience for our passengers,” the spokesperson stated.
Source: www.bostonherald.com”