It will be a reliable, convenient digital platform for customers.
Mahindra Insurance Brokers Limited (MIBL) has launched a digital platform paybima.com. This will redefine the experience and penetration of insurance buying online insurance in India. Powered by Advanced Analytics, Pebima provides an opportunity for the Indian customer to make informed insurance decisions. Customers can decide to buy or renew insurance by doing an online search and comparison.
The company says that it will be a reliable, convenient digital platform for customers. Pebima will provide them with end-to-end services ranging from product sales to servicing and claims. The statement said that through paybima.com customers can evaluate a wide range of insurance products such as cars, towers, health and life insurance with the guidance and assistance of experts.
Strong Technology Architecture
Pebima is supported by a robust technology architecture, seamlessly integrated with insurance companies on the one hand, and on the other, equipped with state-of-the-art Customer Relationship Management (CRM), document management and analytics systems. This enables personalized customer journeys, customized solutions, and high performance with zero downtime, quick and efficient changes. Pebima provides complete care to the customer through online, on-call and offline methods.
MIBL’s 400+ strong network across India provides the facility and assurance of physical servicing setup to all insurance needs of Pebima customers. Additionally, MIBL’s in-depth claim management experience gives Pebima a distinct edge and supports customers throughout the claim process. It supports early detection of discrepancies that may delay claim settlement.
The increasing trend of buying digital financial products
Managing Director of Mahindra Insurance Brokers Limited, Dr. Jaideep Devere, says that the financial services industry is witnessing the rise of a new tech-savvy young customer segment, which is increasing Internet penetration and smartphone usage. People’s trust is being developed to buy financial products from the digital platform. This is where the Mahindra brand is trusted and its physical network is assured for servicing. Pebima is another name for trust with its proven expertise in Claim Management over 16 years with its advanced analytics and personalized customer journey. We will continue to strengthen our offerings and technology to meet the evolving needs of our customers. ”