Various services offered on the messaging platform include tracking of claim status, downloading active policies, renewal of existing insurance cover, changing personal information on the policy, etc.
Convenience for customers of Icici Lombard
Messaging is the new way of communication. Amidst the instant messaging trend started by platforms like WhatsApp, consumers have joined various platforms. One such platform is Telegram which has established a good position among the customers in recent times. The platform has been attracting millions of users in recent months, with one in four being Indians. Keeping this in mind, ICICI Lombard has become the first non-life insurer to launch self-service facilities on Telegram through its AI chatbot @ICICI_Lombard_Bot.
Telegram Chatbot provides convenient facilities to the customers such as registering a motor claim, tracking claim status, renewal of insurance policy, downloading policy documents, modifying policy details, etc.
WhatsApp platform will also get these facilities
Simultaneously, ICICI Lombard has added several services to its existing repertoire of features on the WhatsApp platform. With the new services, customers will be able to get instant information related to claim status, resolutions as well as upload documents for any claim initiated and initiate claim. With the introduction of these services the insurer has ensured easy accessibility and simple interaction with the customers. For example, to file a motor claim, the user simply needs to enter the vehicle registration number, date and time and location of the incident. Any customer can avail this service by initiating a conversation on WhatsApp at 7738282666.
Now everything related to insurance will be easy
The user-friendly services on these popular instant messaging platforms will allow users to access essential insurance needs in a contactless manner and with utmost ease. Commenting on the occasion, Sanjeev Mantri, Executive Director, ICICI Lombard said, “There has been a significant change in customer interaction and service in the last few years. Today’s new age consumer demand is to get instant solutions and contactless solutions. At ICICI Lombard, we strive to be at the forefront of understanding the ever-increasing consumer requirements and offering innovative solutions accordingly. Our AI enabled chatbot was introduced on Telegram and the introduction of new services on WhatsApp is a step in that direction.
can do all these things
Various services offered on the messaging platform include tracking of claim status, downloading active policies, renewal of existing insurance cover, changing personal information on the policy, etc. Customers can locate affiliated hospitals and garages based on the customer’s current address at the nearest ICICI Lombard branch office.
24 hours help
ICICI Lombard is adopting new age platforms to cater to its emerging customer base. The company is using artificial intelligence and machine learning to provide contactless and round-the-clock support through platforms like its iLTechCare app.
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