To buy health insurance, customers will have to make a video call by visiting the company’s official website or book a slot for it. This way customers can buy health insurance in just three easy steps.
Health Insurance: ICICI Lombard General Insurance, the leading private sector general insurance company in India, has introduced a new feature for its customers. Under this feature, now all customers will be able to buy health insurance through video calling facility. To buy health insurance, customers will have to visit the company’s official website, make a video call or book a slot for it. This way customers can buy health insurance in just three easy steps.
ICICI Lombard has become the first insurance company in India to offer video call facility to its customers. The purpose of this facility is to provide a better experience to the customers by following the rules like social distance in the midst of the corona epidemic.
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There will be a change in the way of buying health insurance: Vivek Narayanan
Speaking about the initiative, Vivek Narayanan, Digital – Chief Business Officer, ICICI Lombard said, “The pandemic has increased awareness among people about health insurance. We introduced video calling facility as it allows our advisors to connect with customers and their families better and more effectively. Its results were excellent. We are making this feature better. Customers are loving it. We believe that this will change the way we buy health insurance going forward.
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Customers can take advantage of this service by visiting the company’s website and filling in the details of the plan chosen for them. After this, to talk through video call, you have to click on Connect Now or Book your Slo. Through video call, customers can get detailed information about their plan from the company. The insurance company has already contacted thousands of customers across India through video calls. This initiative will make it easier for the customers to understand what is their need and what is better for them. As a result, 3 times more customers are coming forward to get a better health insurance policy through video calls as compared to audio calls. The ICICI Lombard website acts as a one-stop shop for customer’s health and wellness.
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