A brand new survey discovered that National Car Rental was the highest
model for enterprise journey consumers once more, however the business thrived, with 4 of
5 qualifying manufacturers enhancing from 2022.
According to BTN’s 2023 Car
Rental Survey, National took dwelling the highest spot for the eighth consecutive
yr, adopted by Enterprise in second place, which was additionally the one model with
a decrease total rating this yr.
Avis and Hertz battled for third place, with the previous taking
the rostrum spot after BTN was compelled to increase the outcomes one other decimal
place to finalize the rankings. Avis’ sister model, Budget, fell to fifth place
within the 2023 survey.
“2022 was an extremely difficult year,” American Car Rental
Association spokesperson Greg Scott advised BTN. “The automobile rental business might
not meet demand due to an absence of autos. About mid-year in 2022 I began
listening to increasingly ACRA members say that their demand for autos was being
met or near being met by suppliers.”
As staffing stays a priority throughout the business, total
scores are nonetheless decrease than 2019, however optimism is rising. Nearly 38 p.c of
respondents stated total automobile rental customer support has improved prior to now
12 months, whereas solely 10 p.c stated it declined.
“There are nonetheless some challenges within the business, but when
[scores] are up from final yr, they’re trending in the proper route,” GoldSpring
Consulting companion Neil Hammond advised BTN. “Still, we’ve some approach to go to earlier
service ranges. Companies have misplaced cash and went into restoration as effectively. We
know there have been a slew of price will increase and stealth will increase which are
now filtering via contracts, and that elements into the equation, too.”
The survey additionally discovered that chauffeured transportation and
ride-hailing corporations noticed dips in total service and satisfaction scores from
enterprise journey consumers, however they improved in availability and upkeep
ranges from final yr.
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Source: www.travelpulse.com”