Rocío Blázquez, Senior Regional Sales Manager within the United States and Canada, explains to TravelPulse the methods and applications that the airline implements to consolidate itself as a frontrunner within the transport of passengers from North America to Mexico.
What is Aeromexico’s place within the U.S. and Canadian markets after the pandemic?
At Aeromexico, we’re dedicated to increasing our connectivity community between Mexico and the United States, and Canada; we at present provide 252 routes in these markets, with the perfect fleet, service, and trade security requirements. The United States is our largest worldwide market, with greater than one million passengers carried from January to April 2023. In May, we opened our route from Houston, Texas, to Felipe International Airport Angeles, which grew to become the primary flight to the United States from that airport.
In Canada, we’ve exceeded the degrees of passengers transported in the identical interval in comparison with 2019. These figures mirror the restoration of Aeromexico in each markets.
How does the Delta alliance profit U.S. and Canadian passengers?
Thanks to the cross-border alliance between Delta Air Lines and Aeromexico, we function a complete of 44 routes between Mexico and the United States, which has led to the development of service and elevated connectivity effectivity via 300,000 flights, positively impacting greater than 37 million prospects since its launch, with the signing of this joint settlement collaboration in 2017.
What expertise have you ever carried out for the good thing about prospects?
We are dedicated to offering an more and more customized expertise. Our digital ecosystem permits prospects to handle varied procedures by their very own account, with out contacting an agent or arriving on the airport:
- Digital ecosystem: web site, cellular app, digital kiosks, Aerobot for WhatsApp and Facebook Messenger
- Functionalities: reserving itineraries, check-in, ancillary providers, flight change administration
- Baggage monitoring through WhatsApp and Free Messaging on board at chosen units
We will proceed to innovate to allow extra options to satisfy the wants of our prospects. For our enterprise companions and journey businesses, we’ve developed the webpage aeromexicobusiness.com, which is continually evolving and permits them to self-manage modifications of all types because of the technological innovation included.
What is the circulate of flights with the United States and Canada?
From Delta-operated hubs and Aeromexico hubs (MEX, MTY and GDL) we’ve a median of 450 flights per week to the US. To Canada we’ve 14 flights per week to every of the next locations: Vancouver and Toronto.
What are your sustainability objectives?
Continue to work in the direction of reaching emission neutralization in our operations via initiatives equivalent to:
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Improvements in waste and water administration in working facilities
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Boost our voluntary CO2 offsetting program when flying (Vuela Verde)
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That 10% of aviation gas can be SAF by 2030, based on the Clean Skies for Tomorrow initiative of the World Economic Forum, of which Aeromexico is part
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Promote the manufacturing and use of Sustainable Aviation Fuel (SAF), equivalent to a part of the worldwide trade’s dedication to net-zero emissions in 2050, of which Aeromexico is part
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Continue to strengthen our operation below the best pointers in governance
- Continue our work in assist of susceptible communities
What plans do you have got for the growth and modernization of your fleet?
We have the most important fleet in nearly 90 years of historical past (additionally probably the most sturdy of Mexico); in May, we’ve 152 aircrafts. We not too long ago celebrated the arrival of our Boeing 787 Dreamliner #20 and the 737 MAX #50. In addition, we are the fourth operator on the earth with the most important fleet of B737 MAX; on the finish of this 12 months, we count on to have 55 of this mannequin.
Our fleet is made up of contemporary, environment friendly, and environmentally pleasant tools with a median age of seven.5 years, making it one of many youngest fleets in Latin America. The new fleet permits us to cut back CO2 emissions by 25 p.c.
What buyer profiles do you have got in North America?
We determine varied profiles relying on the vacation spot and season. For instance, there’s a very excessive demand for household journey, and enterprise journey continues to extend, as does the pattern in sustainable journey and ecotourism.
What distinguishes Aeromexico’s service, making it a frontrunner in passenger transport within the United States and Canada?
Our fleet includes fashionable, environment friendly, and environmentally pleasant tools. We are the fourth operator on the earth with the most important fleet of B737 MAX. Our home flight community is probably the most sturdy in Mexico, working at 47 locations.
Our cross-border alliance between Delta Airlines and Aeromexico has resulted within the enchancment of service and route growth. And indubitably, our service on board, with the excellence and the Mexican heat is a differentiator from the competitors.
What do your loyalty applications provide?
In 2022 our loyalty program (previously Club Premier) returned utterly to Aeromexico and we determined to renovate it, now known as Aeromexico Rewards. This evolution is extra centered on motivating journey experiences, and can permit us to offer companions an easier and extra rewarding program. Members can discover extra advantages, for instance, with Aeromexico Rewards factors by no means expire.
Redemption costs to most of the hottest locations dropped, now the members of this system will be capable of tour Mexico from 10,000 Points in a technique journeys within the low season, when earlier than it was from 14,000. In addition, factors could also be redeemed for journey dietary supplements equivalent to checked baggage, seat allocation, Vuela Verde (Green Fly) and extra. It additionally simplified the digital expertise, enabling companions to do extra via aeromexico.com within the cellular app.
How do you combine your workers into social applications?
We combine our companions into our social applications via our volunteer program and awareness-raising on points such because the prevention of human trafficking, range, fairness, inclusion, and so forth. The involvement of our collaborators is vital to reaching a optimistic affect within the communities the place we function.
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Source: www.travelpulse.com”