Tata CLiQ introduced that it has been leveraging Salesforce Service Cloud, to ship the suitable experiences throughout a number of channels to shoppers with contextual, proactive and personalised interactions. As per the corporate, PwC has been a key associate within the implementation course of enabling end-to-end deployment remodeling the service expertise for Tata CLiQ.
“Customer-centricity is at the heart of everything we do at Tata CLiQ. Salesforce is aligned to our two-pronged functional vision and strategy of delivering best in class customer and advisor experience, thereby ensuring efficient processes, empowered agents, and superior business outcomes,” Shweta Srivastava, director – CS and buyer expertise, Tata CLiQ, mentioned.
According to the corporate, Tata CLiQ additionally carried out the visible distant assistant (VRA) which permits the corporate to ship the assist they’d ship in-person, visible steering, typically in real-time. This answer is browser based mostly, permitting workers to seamlessly join with prospects on a reside distant assist to seize right photos for the return eventualities. For Salesforce, Tata CLiQ’s service brokers have had a unified view of the shopper which delivered effectivity with clever dashboards and reviews aiding groups with knowledge pushed determination making, after the know-how’s implementation. According to Tata CLiQ, agent expertise has improved by 30% with the Single Source of Truth. “Customer-centricity is at the heart of everything we do at Tata CLiQ. Salesforce is aligned to our two-pronged functional vision and strategy of delivering best in class customer and advisor experience, thereby ensuring efficient processes, empowered agents, and superior business outcomes,” Shweta Srivastava, director – CS and buyer expertise, Tata CLiQ, mentioned.
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Source: www.financialexpress.com”