The power regulator has introduced harder guidelines on prepayment meters. Sky News has spoken to a resident concerning the expertise of getting one pressured on her residence.
It was a neighbour who first alerted Mary that staff from her power firm had been inside her home.
She’d simply returned from work. Footage filmed on her doorbell digicam confirmed that after knocking on her door, they’d used a drill to let themselves in.
Mary is not her actual identify and we have agreed to guard her identification as she would not need individuals she works with to seek out out what occurred.
She’d been struggling to maintain up with power funds that had greater than quadrupled. But she says she’d been in common contact together with her provider, offering them with meter readings and paying what she may.
She says realizing they’d been into the home that she owns in Birmingham, the place she lives alone, made her really feel violated.
“I felt as though I’d been burgled,” she says. “I felt unsafe. It just didn’t make any sense to me as to why they needed to take that action. I was corresponding with them.”
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How do prepayment meters work?
Once inside, a difficulty with wiring meant they could not go forward and match the meter. But she was left with a observe warning they’d come again.
“For a week I didn’t actually leave my home. And even now I go out and the alarm’s on. I’m constantly now checking when I hear my doorbell go, whether or not they’ve returned,” she says.
Energy regulator Ofgem has introduced new guidelines that power firms ought to observe earlier than forcing the set up of a prepayment meter.
Analysis:
Ofgem’s prepayment guidelines are too little too late
But charities are warning they nonetheless depart many individuals susceptible to having their houses focused for enforced meter fittings. Some had been calling for a complete ban on the apply.
Mary would not be exempt below the brand new guidelines. She has been attempting to repay the debt however there may be some approach to go.
“I still feel extremely vulnerable,” she says.
Source: information.sky.com”