Lauren Penington | The Denver Post
Frontier Airlines markets itself as having the bottom fares, however a brand new class-action lawsuit alleges the Denver-based service makes up the distinction with hidden, inflated charges.
Florida resident Amira Hamad filed the 21-page lawsuit in U.S. District Court for the Middle District of Florida in late June, in search of a refund of the charges and $100 million in punitive damages for herself and others.
A spokesperson for Frontier stated the airline doesn’t touch upon pending litigation.
Hamad stated within the lawsuit that she booked a round-trip flight with Frontier after seeing an “attractive” worth on-line and studying on the corporate’s web site that passengers are allowed one free private merchandise no bigger than 14 inches tall, 18 inches large and eight inches deep.
According to the lawsuit, when Hamad arrived at her gate, Frontier’s bag sizer was smaller than the size marketed on the web site. When her bag wouldn’t match into the allegedly shrunken bag sizer, the airline charged Hamad $100 for her “oversized” private merchandise — almost 4 occasions the value of checking a bag.
Hamad stated within the lawsuit that earlier than taking off on her return flight, she measured her private merchandise utilizing the bag checker at a Spirit Airlines gate — with the identical dimensions Frontier claims to have on-line — and it match completely.
In the lawsuit, Hamad stated Frontier is deliberately hiding charges and obscuring payment constructions from prospects “in order to fraudulently induce sales.”
She additionally claimed the airline incentives upcharges by giving workers bonuses for charging passengers extra baggage charges on the gate.
“Frontier’s bait-and-switch and ‘gotcha’ tactics are designed to confuse, trick and trap consumers to the public’s detriment,” the lawsuit states.
The lawsuit alleges Frontier’s claims to “save you money on your flights” and “offer the lowest fairs” are false promoting, because the complete value to customers with additional charges matches or exceeds different airways.
The class motion claims Frontier is responsible of breach of contract and fraudulent misrepresentation, underneath Florida frequent legislation, and of violating the Florida Deceptive and Unfair Trade Practices Act and Florida legal guidelines relating to deceptive promoting.
Frontier must be required by the courtroom to reveal its payment construction clearly on-line, right and put up private merchandise dimensions on the bag sizers and discontinue misleading practices, the lawsuit said.
In addition to the refunded charges and $100 million in punitive damages, Hamad’s lawsuit additionally asks the courtroom to assign a payment of $10,000 for every violation of the Florida Deceptive and Unfair Trade Practices Act.
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Source: www.bostonherald.com”