Luxury carmaker Mercedes-Benz India immediately introduced the extension of its service program ‘Premiere Express Prime’ to a complete of 11 cities and 25 Franchise Partner areas. The firm has additionally prolonged the ‘Fast Lane Body and Paint’ program to 22 Franchise Partners areas.
Both these applications are Mercedes-Benz India’s dedication to delivering quick and dependable companies to prospects who’re hard-pressed for time.
‘Premier Express Prime’ (PEP) is an after-sales initiative for Mercedes-Benz prospects saving them time and making certain buyer autos are at their disposal within the shortest doable timeframe. With PEP, prospects can have their autos serviced in 3 hours straight.
If the service just isn’t accomplished inside the stipulated time, the Mercedes-Benz Franchise Partner will supply it complimentary to the client.
Martin Schwenk, Managing Director & CEO, Mercedes-Benz India stated, “We roll out ‘Premiere Express Prime’ with the aim to offer service differentiation to our customers by providing fast and reliable service for a hassle-free ownership experience, that complements the world-class products in our portfolio. We are delighted to roll out this program in 25 locations spanning across key markets offering a convenient solution to the customers.”
He added, “The commitment of our Franchise Partners to create the necessary infrastructure and allocate expert workforce for this program as well as for ‘Fast Lane B&P’, underlines our focus on service excellence. Their support has helped us cascade the agile services rapidly across multiple outlets and uphold our commitment to the customers. We will introduce this program to even more Franchise Partners in a phase-wise manner spanning over 2022-23.”
The implementation of those applications is feasible because of the devoted infrastructure inside the service centres comprising devoted bays, instruments & gear. A devoted staff for ‘Premier Express Prime’ comprising one Team Leader and two Certified Maintenance Technicians ensures fast servicing turnaround.
Key highlights of PEP:
- ‘Premier Express Prime’ covers each main and minor periodic upkeep companies, together with need-based alternative elements like Brake discs/ pads, gas filters, and so forth. However, it excludes main repairs, guarantee jobs, or servicing of high-performance AMG fashions
- The service will be availed from the consolation of a buyer’s dwelling with Mercedes-Benz Digital Service Drive Next (DSD Nxt) digital options
‘Fast Lane Body and Paint Repairs’ companies:
In case of accidents, ‘Fast Lane Boy and Paint Repairs’ covers insurance coverage processes, particular unintentional damages on autos fastened in as much less as 3 days or earlier, relying on the severity of the injury. Mercedes-Benz India ensures this fast turnaround time by optimizing operations, chopping downtimes, and using faster-drying elements whereas sustaining excessive restore work requirements.
EQ Readiness:
- In its bid to construct Electric Vehicle (EV) readiness throughout all touchpoints, Mercedes-Benz India just lately launched the Electric Vehicle Module in its fashionable ADAM course
- 48 workshops of Mercedes-Benz India are geared up to deal with Electric Vehicle with MB Academy licensed sources on the workshop
Source: www.financialexpress.com”