The fire broke out as soon as the Poco X3 Pro smartphone was removed from charging, the company blamed the customer, know the whole matter

The fire broke out as soon as the Poco X3 Pro smartphone was removed from charging, the company blamed the customer, know the whole matter

A Twitter user has claimed that his Poco X3 Pro caught fire. The user claims that he removed the phone from charging a few minutes before the fire. Thankfully no one was injured in the fire incident.

It has been said to put external force on the phone.

A Twitter user claims that the Poco X3 Pro caught fire soon after it was removed from charging. Twitter handle @Ammybhardwaj posted the picture and the purchase receipt of the handset. In the pictures posted by the user, the rear panel of Poco X3 Pro can be seen completely burnt. The company has now paid attention to this issue and has spoken of a technical investigation.

In a tweet, the user claims that the phone exploded minutes after it was removed from charging. He says that the phone was fully charged 100 percent. The tweet also states that he had bought Poco X3 Pro a few months back. In the pictures posted by the user, it seems that the phone is badly scorched while the back panel has also been completely exposed. However, it is to be noted that no one was hurt in the fire incident.

The company told the mistake of the user

In a statement to India Today Tech, a Poco India spokesperson said, “At Poco India, customer safety is of utmost importance, and we take such matters extremely seriously. All our devices go through various levels of stringent quality tests to ensure quality. The device has not been compromised at any level. Based on our technical investigation, the device appeared to be bent, and the LCM (Liquid Crystal Module) was crushed, indicating an external force. In such a situation, we have told this case the fault of the customer.

This is not the first incident of fire that has come to light in India recently. The OnePlus Nord 2 was reportedly exploded in August in a slingback. OnePlus after its investigation found that the damage to the device was caused by an isolated incident involving external factors and not due to any manufacturing or product defect.

Talking about Poco X3 Pro, the phone was launched in April this year. The smartphone was launched in India at an initial price of Rs 18,999. Poco X3 Pro is powered by Qualcomm Snapdragon 860 processor and comes with 120Hz refresh rate display. The smartphone packs a massive 5160mAh battery with 33W fast charging support in the retail box. The smartphone sports a quad-camera setup that consists of a 48-megapixel primary sensor. It also comes with a side-mounted fingerprint scanner.

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