Complaints about technical problems in work on the Income Tax Portal started coming from the very first day and even after a week, the complaints remained.
Users are constantly facing technical problems on the e-filing portal of the Income Tax Department, which has been started vigorously. According to various auditors, these include long time taken to ‘log in’, difficulty in responding to notices and all the features on it are still not working.
The new portal www.incometax.gov.in was launched on 7th June. The Income Tax Department and the government said that its objective is to make compliance more easy for tax payers. Complaints of technical problems in the work on the portal started coming from the very first day itself. Complaints persist even after a week. Tax payers are unable to view their last e-filed returns. Many features have not started yet. It is being written on it that ‘Coming Soon’ means it will start soon.
Finance Minister also complained
Finance Minister Nirmala Sitharaman had asked IT company Infosys and its chairman Nandan Nilekani, which created the portal itself, to plug the technical glitches in the new e-filing website of the Income Tax Department. On the very second day of the portal’s launch, a large number of users on Sitharaman’s Twitter timeline complained about the portal not working properly. After that the Finance Minister had asked Infosys and its chairman to sort out the problems. Responding to Sitharaman’s tweet, Nilekani had said that Infosys is resolving technical issues.
Infosys was awarded the contract in 2019 to develop the next generation income tax filing system. The aim is to reduce the time taken for processing returns from 63 days to one day and speed up the refund process. Nangia & Co. LLP partner Shailesh Kumar said that with the problems being faced in ‘logging in’ to the portal, the important features are yet to be rolled out. For example, on the ‘e-Proceeding’ tab, the message of ‘Soon to start’ is coming. This is raising concerns regarding orders among tax payers and tax professionals. Orders are being passed and adequate opportunity is not being given to present your side in the matter as there is a problem in compliance of the notice.
Kumar said, “Tax payers may have to face punishment for reasons which are not within their control. Also, tax payers are facing a major challenge to remit money abroad as they are unable to issue Form 15CA/CB. These problems persist even after the portal is started. These are not minor glitches and need immediate attention and resolution.
AMRG & Associates Senior Partner Rajat Mohan said the common issues being faced by the portal since last week are 10-15 minutes time taken to ‘log in’, problem in filing response to assessment notices, Filing related data is not visible on the portal and e-processing system is not fully operational. The problems of the new income tax portal need to be resolved at the earliest. Tax payers and tax professionals are facing problems due to technical glitches.
Aarti Raut, Partner, Deloitte India said that the new income tax portal has raised hopes for all. He said that the benefit of the new portal will be visible only when the technical flaws are removed. Dhruv Advisors LLP partner Sandeep Bhalla also said that the website seems to be user friendly but it is running very slow.
Also read- Top 5 smartphones available in the budget of Rs 20,000, camera features are very good
Also read- What is necessary to play Battlegrounds Mobile India, know the answer to every question here