Vodafone Idea Limited has started a digital payment service, using which customers can pay and recharge prepaid and postpaid bills. VI’s virtual agent service, called VIC, will enable transactions across all gateways, or the Unified Payment Interface (UPI).
The telecom operator said that the digital service will also allow payment and recharge through WhatsApp and will be available on all digital assets of the company. Birla Group’s telecom company said, “Vodafone Idea’s prepaid customers can instantly recharge with any prepaid pack from the virtual agent VIC through WhatsApp, in just two clicks.”
Vodafone Idea said, this service platform will enable simple and fast digital payments and provide a personal user experience, which will help to move forward with the development of mobile-based customer behavior. In 2020, Vodafone Idea rolled out the service chatbot VIC on WhatsApp.
Vi customers can now pay bills and do recharges through Vi’s AI-powered Virtual Service BOT (VIC) on its digital assets, as well as on #WhatsApp @ViCustomerCare
– Vi_News (@VodaIdea_NEWS) March 19, 2021
The company said, “VIC is intuitive, easy to use, secure and allows customers to interact with Vodafone Idea by leveraging Artificial Intelligence.” VIC helps customers in giving fast results for other services including bill payment, recharge, plan activation, new connection, data balance, bill request.
This service enables Vi customers to get an instant response on a host of requirements including bill payments, recharges, VAS, plan activation, new connection, data balance, bill requests and more. @ViCustomerCare
– Vi_News (@VodaIdea_NEWS) March 19, 2021
Vodafone Idea customers who use VIC will receive a link through SMS to make their payment and recharge. Apart from this, you can also avail of this facility by calling 96542 97000 via Whatsapp.
Vi users will receive a link via SMS to make their payments and recharges using VIC or can experience the same by sending Hi on the VIC number 96542 97000. @ViCustomerCare
– Vi_News (@VodaIdea_NEWS) March 19, 2021
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