Several users have reported the issue on Twitter. Users said that they received a message from Airtel, which read, ‘Your running service has been stopped.’
airtel (symbol image)
If you are an Airtel customer, you may have received a message from the company notifying you that your service has been suspended. The message asks users to recharge their mobile numbers to continue using the users. If you have also received such a message, then do not worry because due to a technical glitch, Airtel has forced its customers to send such a message.
Several users have reported the issue on Twitter. Users said that they received a message from Airtel, which read, ‘Your running service has been stopped. To continue, click on airtel.in prepaid/prepaid-recharge or dial 121. Now if your prepaid pack is exhausted, then you should recharge your number. But if you have recently recharged your number and still received the message, then you should ignore the message.
Sharing a screenshot of the message, a Twitter user wrote, “Dear @Airtel_Presence @airtelindia, I have received a service deactivation message on all my numbers. Is this due to some system error? All my numbers have valid active plans. Please suggest. To this, Airtel replied, “Due to a technical error on our part, you may have received an incorrect SMS regarding deactivation of the service. Please ignore it. We are sorry for the inconvenience caused.”
Take a look at Airtel’s plans
Let us tell you that Airtel has discontinued one of its cheapest prepaid plans costing Rs 49. Smart Recharge prepaid plans now start at Rs 79. The Smart Recharge prepaid plan comes with 200MN data, talk time of Rs 64. The validity of the plan is 28 days but free messages are not included in the plan.
Apart from this, Airtel also offers plans that include free subscription to Amazon Prime Video. Users can recharge their number with the Rs 299 plan as it offers free Amazon Prime subscription. Apart from the free subscription, this plan comes with 30GB data and has a validity of 30 days. You get truly unlimited calling and 100 SMS per day along with membership of the Apollo 24X7 app for three months.
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