New Digital Rules: Under the new rules, companies will have to confirm within 24 hours and resolve within 15 days after users complain about any objectionable content.
Complaint if there are objectionable posts on social media
Social media companies have finally appointed Grievance Officers after the ongoing jibe with the central government over the new digital rules. In the new rules, the central government had said that it is mandatory for Facebook, WhatsApp, Twitter and other similar companies serving in India to appoint officers for redressal of complaints.
There is a provision for redressal of complaints of users under the IT Act 2000 in the country. Many e-commerce, telecom and UPI companies including social media companies have also appointed Grievance Officers. According to the new IT rules, companies are required to publicly disclose the complete details of the Grievance Officer, contact number, address, complaint process etc. to their users.
Content to be removed within 24 to 36 hours
It is often seen that fake news becomes viral on social media. Many fake news has also become a cause of violence. There is more danger than the content spread about communal frenzy. Under the new rules, companies will have to confirm within 24 hours and resolve within 15 days after users complain about any objectionable content. If the objection of the users is valid, then it will have to be removed from the platform within 36 hours. Nudity and porno content must be removed within 24 hours.
Where and how to complain on Twitter?
To complain about a post on Twitter, you can visit legalrequests.twitter.com/forms/landing_disclaimer. Here you have to register the complaint by entering your details. You can mail your grievance at firstname.lastname@example.org. Along with this, you can also post your complaint through post.
know- Dharmendra Chatur,
4th Floor, The Estate
121, Dickenson Road,
Pin Code- 560042
How to make complaint on WhatsApp?
According to the information given in the WhatsApp blog, users can also make complaints related to WhatsApp from their mobile. For this, go to the Settings option of WhatsApp, then tap on Help and then by tapping on Contact Us, register your complaint. Similarly, complaints related to payment can also be made by going to the Help Settings of Payments. If you want, you can also call the toll free number 1800-212-8552 between 7 am to 8 pm. If you want to post your complaint by post, then for this Know Take note-
Paresh B Lal
Grievance Officer, Whatsapp
Post Box No.56
Road No-1, Banjara Hills
Pin Code- 500034
how to complain on facebook
Facebook users can also register their complaints in many ways. You can report a post directly. You can file a complaint by following the options by visiting www.facebook.com/help/contact/278770247037228?helpref=faq_content or you can also mail to FBGOIndia@fb.com. Apart from this, if you want to post a complaint, you can send it to the Delhi office address. know-
216 Okhla Industrial Estate,
Phase III, New Delhi
Pin Code- 110020
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