During the Corona epidemic, a large number of customers have come in the blog segment of this app and more than 1 lakh users were seen visiting it every day.
The Takecare App
As the corona epidemic continues and its second wave is spreading across the country, ICICI Lombard’s IL TakeCare app has been very well received by the customers in such a difficult time, as its various features in various aspects ranging from insurance to health Has gained a lot from
It has been less than a year since retail customers got this facility, but during this time the IL TakeCare app has crossed the 5 lakh download figure. This is a proof of the customer friendly tools that this app offers to its retail and corporate customers. The most popular service available on this app is – IL Hello Doctor.
At IL Halo Doctor, qualified doctors provide the facility of tele-consultancy, phone consultation, application and monitoring for online claims, chat with experts (on nutrition, diet etc.), immunity boosters and health risk management (by which A person’s current health is measured).
24 x 7 consultation facility
Under the Hello Doctor, people are given free phone counseling for 24 hours and seven days a week. The requests under this facility continued to grow and within a few months it received more than 15,000 requests. Similarly, under the online health claim integration feature, more than 25,000 requests were received on the app in a short time. So far ICICI Lombard has digitized around 50 services on the app in various categories, such as policy, claims, health and value added service and plans to digitize many other services.
On this achievement, Amitabh Jain, Head of Underwriting and Claim (Motor & Health), ICICI Lombard, said, “The current environment is very restless, so it was suitable for us, being a socially responsible business, that all our efforts The problems of consumers should be reduced by applying The IL TakeCare app is an effort in this direction. With the help of this app, customers can solve their insurance related problems sitting at home with comfort and security and they can also get many other solutions related to wellness. Under the ICICI Lombard, our brand promise of ‘Nibhayadevade’ forms the basis of our customer centric approach. “
Much liked app
The use of the app also saw good attraction in adopting healthy means, through this app, 20 to 25 percent of users regularly monitor their walking. Apart from this, the app also has a blog section through which users are provided important information on the topics of wellness, health and vehicle insurance claims. Readers have used it a lot during the epidemic. During the epidemic, a large number of customers have come in its blog segment and more than 1 lakh users were seen visiting it every day.
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