Large social media companies such as Google, Facebook and WhatsApp have shared the details with the Ministry of Information Technology (IT) as per the new digital rules.
google and facebook
Large digital companies such as Google and Facebook have started updating their website with the aim of making public the information including appointment of Grievance Officer as per the new social media rules of India.
According to government sources, big social media companies like Google, Facebook and WhatsApp have shared the details with the Ministry of Information Technology (IT) as per the new digital rules. However, Twitter is still not following the rules. Under the new rules, major social media intermediaries are required to appoint Grievance Redressal Officer, Nodal Officer and Chief Operating Officer. It is necessary for these officers that their appointment be in India and they stay here.
Those social media platforms fall under the category of major social media intermediaries, whose number of users is more than 50 lakhs. Industry sources said that Facebook and WhatsApp have already shared the compliance report with the Ministry of Electronics and IT. Information about the appointment of new complaint officers is being updated on these forums.
Google, YouTube gave information about Grievance Redressal Officer
Google has named Joe Griar on the ‘Contact Us’ page. His address is Mountain View America. Information about the grievance redressal mechanism for YouTube has also been provided on this page. According to the rules, all social media companies have to give information about the complaint settlement officer and their address on their website, app or both. Also, the method of complaint has to be told through which the user or the victim can make their complaint.
The Grievance Officer will have to inform about the receipt of the registered complaint within 24 hours. Also, such complaints will have to be disposed of within a period of 15 days from the date of receipt.
Twitter is not following the rules
Government sources said on Friday that Twitter was not following the rules. The company did not send information to the ministry about the name of the main compliance authority. He has named a lawyer working in a law company as a contact officer and a complaint officer. According to sources, while the IT rules clearly state that the designated officers of social media platforms must be employees of the company and must be resident in India.
Twitter did not respond to questions asked about this via e-mail. Dharmendra Chatur has been named as the Grievance Officer (Interim) for India on the company’s website.
Google, Facebook and WhatsApp also did not reply to detailed questions asked via e-mail about the appointments required under the new IT rules. Sources had earlier said that important social media intermediaries such as Ku, Searchchat, Telegram and LinkedIn have shared details with the ministry in addition to Google, Facebook and WhatsApp in terms of implementing the provisions of the new rules.
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