In the delivery of goods by e-commerce companies, there are many such complaints that a person has delivered something else in return for the order he ordered. One such incident happened with a person from Mumbai. Lokesh Daga, a man
Had booked an order for a mouthwash of Rs 396, however when he got delivery, it turned out to be a smartphone worth around 13 thousand. Daga did this shopping through Amazon, so she posted this entire incident on Twitter and also tagged Amazon in it.
According to Daga’s tweet, four mouthwash bottles of Colgate were ordered, which have been billed on 10 May. In lieu of this order of Rs 396, he was delivered Redmi Note 10, which costs around 13 thousand rupees. Daga tried to get it returned but according to Amazon rules it cannot be returned.
Hello @amazonIN Ordered a colgate mouth wash via ORDER # 406-9391383-4717957 and instead of that got a @RedmiIndia note 10. Since mouth was in a consumable product returns are restricted and am unable to request for return via the app(1/2) pic.twitter.com/nPYGgBGNSR
– Lokesh Daga (@lokeshdaga) May 13, 2021
Packaging label for daga but invoice someone else
Daga said in a follow-up tweet that the order that was delivered to him, the label in its packaging is for him but the invoice is in someone else’s name. According to the receipt tweeted by Daga, this Redmi was to be delivered to Parasnath in Hyderabad (Telangana).
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Request on Twitter due to the return policy of mouthwash
Daga wants to return the Redmi Note 10 so that it can be sent to Parasnath in Hyderabad, but under a policy, this has not been possible, so he has taken the support of Twitter. Daga has written in his tweet that mouthwash has a consumable product due to which it cannot be returned. Since their order has been billed in the name of mouthwash, it is not possible to return it despite getting Redmi Note 10. Daga has also mailed the company to return it and send it to the address of the person who addressed it.