There is good news for vehicle owners, who are facing extra toll cuts, especially truck owners. Now after deducting toll by mistake, the money will be returned immediately. WheelsEye, India’s largest fastag company, has started the facility of instant information alerts and quick refunds for toll cuts through FASTag. For this WheelsI has partnered with IDFC Bank.
According to WheelsEye, their modern FASTag management system will automatically detect wrong toll cuts and return the money within 3 to 7 days. This process used to take about 30 days after first filing the complaint.
Truck owner most upset
According to a report, around 70 crore rupees of toll is paid daily from FASTag, out of which about 60 crores is paid only by commercial truck vehicle owners. A recent survey conducted by WheelsEye stated, “In almost 3% of daily toll payments, tolls are accidentally overcharged and most truck owners are suffering from the error of the FASTag system. Moreover, the problem increases when the hearing is not fast even if the wrong toll is cut.
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WheelsEye first company to take this initiative
An IDFC Bank spokesperson said, “Double / wrong toll cuts have become a bigger problem than anticipated, especially for truck owners. This initiative of WheelsEye will strengthen truck owners’ trust in the FASTag system and also encourage them to adopt FASTag. WheelsEye spokesman Soneesh Jain said, ‘Toll collection system is still being implemented. Small mistakes keep coming in technology and vehicle owners have to bear the brunt of it. Our main goal is to minimize the FASTag troubles of truck owners. For this, our team, together with the truck owners, NPCI and IDFC Bank, has amassed the entire process of returning the money automatically and quickly in just 3-7 days. So far no other company has solved the problem of wrong toll reduction. The move is expected to become WheelsEye’s largest FASTag service provider in the country by the end of 2021.
Source: www.financialexpress.com