Telecom services users have the most complaints with Bharti Airtel. TRAI has received the maximum number of complaints against its services. After this there is the number of Vodafone Idea and Reliance Jio. According to the data shared by Minister of State for Communications Devusinh Chauhan, in the year 2021, 16,111 complaints related to the service of Bharti Airtel have been received. There have been 14,487 complaints against Vodafone Idea’s service and 7,341 complaints against Reliance Jio’s services.
732 complaints against MTNL and 2,913 against BSNL
14,487 complaints of poor service have been registered against Vodafone Idea. Of these, 9,186 complaints have been registered against Vodafone’s services and 5,301 against Idea. According to the data, TRAI has received 732 complaints against MTNL and 2,913 against BSNL. Chouhan has said that there is no provision in the TRAI Act for redressal of complaints made by individual consumers. However, complaints have been sent to the concerned service providers.
SBI Alert: Internet Banking, YONO, YONO Lite and UPI facility of State Bank will be closed tomorrow, know what is the reason?
This is how complaints are registered
TRAI had directed the telecom service providers to create a two-tier grievance redressal mechanism so that the complaints of the customers can be redressed. Under the grievance redressal mechanism, the customer can lodge his complaint at the grievance center of the companies providing telecom services. If the customer’s complaints are not resolved there then an appeal can be made to the Appellate Authority of the Telecom Service Providers.
All three Airtel, Vodafone Idea and Reliance Jio have increased their tariff and data rates. Now only these three companies providing telecom services are left in the private sector of the country. All three have customers in crores. However, companies are constantly trying to improve their services. But customers in India are struggling with slow internet speed.
Get Business News ,, latest India News ,, and other breaking news on share market, investment scheme and much more on Business Khabar. Like us on Facebook, Follow us on Twitter for latest financial news and share market updates.
.