Its objective is to simplify the life of the company’s customers and provide services from the comfort of their homes by providing easy solutions to policy and claim related problems.
India’s leading private general insurance company ICICI Lombard has launched RIA (Responsive Intelligent Assistant) on the occasion of Women’s Day. This is an NLP enabled chatbot, which will help in improving the user experience. Its objective is to simplify the life of the company’s customers and provide services from the comfort of their homes by providing easy solutions to policy and claim related problems. This chatbot is capable of interacting with the customers in English and will soon be able to communicate , too. Better technology has been used in RIA, in which natural language has been used as input. It is equipped with Intent Mining Module, which will provide the best interaction experience to the customers.
Through RIA, customers’ problems on multiple platforms like WhatsApp, Telegram and official website will be resolved expeditiously. RIA can provide all the information requested by the customers in a matter of seconds.
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Will get these facilities
In addition, it can educate customers and assist them with motor vehicle claims, providing e-copies of policies, renewing policies, as well as updating policy information and other related services. could. In this way, your problems can be solved with great ease through chatbots. ICICI Lombard has earlier provided video calling, face scan feature, cashless OPD services and many more in the ILTECH CARE app that helps in checking key health vitals. The company is coming forward to help the customers through new technology.
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company statement
Speaking on the launch of this facility, Girish Nayak, Head, Operations & Technology Services, ICICI Lombard said, “It is our endeavor to make communication seamless for customers through this technology. RIA properly understands the information requested by the customer and takes appropriate action based on all relevant information. RIA is integrated with the same technology across all our service platforms, providing a seamless experience to the customers.” RIA aims to solve customer problems, provide better and effective service and improve service for customers through technology.
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