Two people have been arrested from Jharkhand for duping many people in the name of customer care support. The police gave this information on Thursday. Abhishek Kumar (22) and his accomplice Raju Ansari (22) were arrested from Dumka in Jharkhand, they said.
Police said Kumar, who is the mastermind behind the crime, used to upload his contact number on the internet in the name of various customer service sites. He has been running his gang since last six months and his partner Ansari arranged bank accounts from his native village Asansol, West Bengal.
He said that eight bank accounts, which cheated several victims to the tune of Rs 82 lakh, have been frozen. The matter came to light when a victim duped the accused of Rs 4.78 lakh and approached the police.
According to the police, the victim has filed a complaint alleging that she had found the number of the accused on January 7 after searching the customer care number of makemytrip.com to collect the refund amount from the site.
Police said that he reported his complaint to the caller, who had posed as an employee of the ‘Make My Trip’ department.
On the instructions of the fraudster, the victim filled a form, which was sent on his behalf on his phone. He then installed Anydesk app and SMS forwarded app on his phone on the instructions of the accused. After this, an amount of Rs 4,78,278 was deducted from his HDFC bank account, the police said.
Deputy Commissioner of Police (Shahdara) R Sathyasundaram said that the mobile phone of the accused was found to be switched off. On analysis of the bank details of the accused, it was found that the accused had withdrawn cash from various vendors. The cyber team analyzed the transaction details of the victim’s account and found that the fraudulent amount was diverted to different platforms.
He said, “On investigation it was found that purchases were made from Bigbazar, Bhagalpur, Bihar, make my travel travel vouchers and I-phone 12 and 3 gold bars were delivered in Dumka, Jharkhand. After technical investigation, it was found that That the network of thugs is from Dumka in Jharkhand. Then raids were conducted in Dumka and both the accused were apprehended.”
The officer said that during interrogation, accused Abhishek revealed that he uploads his mobile number on Google Ads for customer support care of filpkart, Make my Trip, Airlines. On receiving a call from the victim, he instructs the victim to fill out the form and instructs him to install “Any Desk App”.
After installing the app, he/she can monitor and control the victim’s screen through any of the desk apps and the bank can upload the SMS forwarder app to the complainant’s mobile for routing the SMS.
The DCP said, “After collecting the card details of the victim, he sends money to different online platforms i.e. Flipkart, Payu, Make My trip and online bank account. Iphone 12 was recovered from him, which was cheated. Was bought with the amount done. There were fake accounts. Opened online on the basis of Aadhar and PAN card details.”
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